When it comes to buildings and their occupants, USC researchers see a failure to communicate, yet improved dialogue between the two can help smart buildings work better for a sustainable society.
In a new study, researchers found that subtle changes in design of virtual assistants results in behavioural changes that can help the environment. The researchers found people connect better with a computer-generated avatar that represents building management. They found that social banter between machine and people gets better results. The findings underscore how personal connections and social interactions key to human relations also foster cooperation between people and machines.
Source: PHYS - https://phys.org/news/2019-01-people-smart.html#jCp